Customers Knowledge
Learn from the customer
What you don’t see in your stores does hurt you…but it’s not always easy to understand what’s going wrong.
You can’t possibly see everything that’s going on in your business. But it’s still your job to know what’s happening everywhere, all the time. Apathetic employees. Dirty windows. Ineffective training programs. Poorly executed initiatives.
25 Years
Of serving clients
throughout North America
We help your business
Mystery shopping is about more than just messy tables and slow greeting times. Were here to help you receive the full scope on your customer shopping experience.
- Improve suggestive selling and upsells to drive more sales
- Create brand consistency across locations and regions
- Uncover gaps in employee training
- Find out what your customers love about your shopping experience
- Discover what might be driving customers away
- See what is happening in your stores when you’re not there
- Get all locations on-board with company initiatives
- Ensure compliance with legal requirements to avoid penalties
Proven Results
Results Driven By Data
We love data. But we also understand that data is a tool, not a solution. So we’ll never dump a stack of reports on your desk and wish you the best of luck.
We’ll help you develop actionable plans to advance your goals, based on our experience conducting 100,000+ mystery shops for over 20 years.
We are Proud of Our Work
Gain valuable insights and boost your bottom line. Custom-built mystery shopper programs for retail outlets.
Custom Programs
Every shopping program we run is a custom program, specially designed to meet the needs of your organization.
Robust Reporting
Our web-based reporting software is convenient and provides the data you need to make critical improvements.
Decades of Experience
We’ve been around the block more than once. Whether it’s your first mystery shop or your thousandth, we’re prepared for you.
Strong Relationships
Our business is built on relationships. We work closely with our partners to ensure the best customer service and the most accurate data.
See things from a new perspective and gain crucial insights you can’t find anywhere else.
When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
Customer Care &Sales Coordinator
When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
Customer Care &Sales Coordinator
When my corporation tasked me with finding a mystery shop program for our properties covering four states, I received quotes from the do-all, be-all shopping firms and the cut-rate, get-what-you-pay-for firms.
To say the least, I did not get the warm-fuzzies with any of those.
I then happened upon A Customer’s Point of View. They were just what we had been looking for in price, experience, and reporting capabilities.”
Customer Care &Sales Coordinator
Hear From
Happy Clients
Whatever your business, We can help.
See your business from A Customer’s Point of View. Let’s get started by creating a better customer experience today!
AS FEATURED IN:
FAQ – Mystery Shopper Program
How much does it cost?
Each mystery shopping job we perform is a custom program for the specific customer. Pricing will depend on the number of locations to be shopped and the specific research we conduct. Contact us for a free consultation.
What regions do you cover?
We’re based in metropolitan Atlanta, GA but our team is throughout the world. We can conduct mystery shops across the U.S., and North America as well as Europe, Asia and more!
How long will it take to get started?
Most of our programs are up and running in about 30 days. But we have executed jobs in less time. If you have a particular urgency, contact us and we’ll let you know if it’s possible.
I’m not happy with my current shopping program. Can you help?
Of course! We get clients like this all the time. Unfortunately, not all of our competitors really listen to what you need. We’ll never try to force you into a pre-structured program. Instead, we’ll work with you to get you what you need. Let us know what’s not working with your current solution and we’ll come up with a program that meets your needs.
How can I trust your shoppers?
We review your requirements with our shoppers, so they know what to look for. We have developed a unique method to verify shopper information. If a shopper submits sub-par work then we stop working with them. We stand behind the work of our shopping team 100%.
I don’t see my industry listed on your page. Can you still help?
Absolutely! If you’re in a service-based industry then a mystery shopping service can help you. If we haven’t done your industry before, we’ll work with you to figure out your needs and create a new program for you. We’re always up for a challenge!
How can I contact you?
It’s simple! Just click any of the “Let’s Talk Shopping” buttons on this page and send us a message! Or call us at (770) 288-2717, if you prefer. We’ll be waiting to help you.
What if I cannot complete a mystery shop I requested or I need a date change?
As soon as you realize that you cannot conduct an assigned mystery shop, log into your Shopper Log at https://www.acpviewportal.net/shoppers/LoginShopper.norm.php, click on the “Help/Contact” link found to the right of your mystery shop to cancel or request a date change. We understand emergencies come up that may prevent you from contacting us immediately, but we do ask you to make every effort to contact our scheduling team so that we can get the shop reassigned.
How and when do I get paid?
Payment is dispersed via PayPal or direct deposit (can take up to seven days) depending on which option you selected. Shops that are submitted between the 1st and 15th of the month are paid by the 1st of the following month. Shops submitted between the 16th and the 31st of the month will be paid by the 15th of the following month
Why is payment for an assignment I completed showing “pending”?
When a shop is in pending status, it means that your shop is in queue for payment. After payments have been processed, the status will change to PAID. You will receive an email when the payment has been
Why can’t I apply for a shop in my area that was announced in an email I received?
- Some assignments are “self-assign”, which means one may assign the shop to their account, which in turn removes the shop from the Job Board.
- The mystery shop might have already been assigned to someone else. If this happens, after you submit your app you would receive an email notifying you that the shop was filled.
- You might be choosing a date that is no longer available. Please make sure you are choosing dates which are not grayed out on the calendar.