about us

Who we are

A Customer's Point of View, Inc. (ACPVIEW) is an award winning company formed in 1997 to provide mystery shopping, service evaluations, compliance monitoring, and training to businesses worldwide.

We combine strong business skills, a collaborative team approach, flexibility in project delivery methods, and comprehensive professional services to provide excellent service delivery for each individual client and each unique project.

ACPVIEW’s diverse project experience balances projects for public and private entities that includes

Retail
Restaurants
Local, State and Federal government agencies
Utility companies
Transportation (airport, ground transportation, transit systems, taxis)
Call Centers (technical support, customer service, ordering)

Awards and Recognition:

  • Atlanta Business League: Creative Business Style
  • Nominated for SBA Small Business of the Year

Member of:

  • International Association of Service Evaluators (IASE)

Featured in:

  • Atlanta Tribune
  • Atlanta Journal/Constitution
  • Charles Ross Radio Show
  • Fortune.com
  • Fox 5 Good Day Atlanta
  • NPR Radio

WHY YOU SHOULD CHOOSE A CUSTOMER'S POINT OF VIEW (ACPVIEW) FOR YOUR PROJECT:

  • ACPVIEW have experience in a wide array of industries, so we apply that knowledge to your project.
  • ACPVIEW have been successful in turning around mystery shopping programs that were with other mystery shopping companies.
  • ACPVIEW does not use cookie cutter report formats . We customize your report format to fit your business needs and collect the information that you are seeking.
  • ACPVIEW utilizes proprietary, web based reporting software, not off the shelf mystery shopping software so that we can customize your project to your specifications.
  • ACPVIEW web based reporting can provide your report within hours so that you can stay on top of things and make quick changes.

No cookie cutter program. Our programs are customized to each customer's need.

Robust reporting through our proprietary web based report system so that you can determine what you do well as well as areas that need improvement.

Our years of expertise in working with a variety of industries insures that vital information is captured.